About
I am an experienced result oriented leader with proven track record in dynamic, cross/functional Operational IT Service and Technical teams, with empathy for business sensitivity in fast changing and critical environments. Experienced people manager who’s own open and honest communication can convince people to bind as a professional team, with maximal focus on achieving personal and team goals. Since 1983 active in various customer oriented positions in IT, made a switch to Customer Service roles with the Abbott Diagnostics Division with responsibility for Customer Helpdesk and Technical Support Teams. Wants to learn every day, has great interest in people, processes and is capable to communicate at different levels within internal and external organizations. A clear and direct project manager, skilled in developing and maintaining a broad vision, cultivating excellent relationships, and communicating effectively across the organization to build focused and productive teams.
Curriculum vitea
Project manager IT
After working as an external employee since June 2017 at ELITechGroup I joined the company in April 2019 as a Project manager IT.
In this role I guided the Dutch organization in the transition to Microsoft Offic365 and Exchange online. ELITechGroup outsourced all IT activities to an external company and in my role I am the point of contact for Service requests and planning of interventions.
As a member of the international IT team, I am involved in the development of plans for IT improvement and during our monthly meeting we decide on things like changing our CRM system to a newer version, projects like the further roll-out of Office365 and the IT strategy for the coming years.
Project manager – IT advisor
In my current role, I am working as external advisor and project manager for ICT and Service projects through the SIRA Professionals.
The client that I work for at present is a group of worldwide manufacturers and distributors of in-vitro diagnostic equipment and reagents.
Customer Service Manager Benelux (24 FTE’s)
Areas of responsibility:
- Responsible for managing the Benelux Customer Services Organization; supporting the Abbott customer base who use the Abbott Laboratory Diagnostic (blood scanning) equipment.
- Direct report of the Managing Director Benelux.
- Member of the European Service Management Team.
- Managed a team of 9 additional Service Engineers in Germany during a transition period of 8 months in 2014.
- Responsible for delivery of high quality Service levels and support to Private and Hospital Laboraties with Service contracts (in many cases 24x7x365)
- Manage a team of 24 professionals (5 direct reports) in the areas of Service Desk, Technical Support, Spare parts/Warehouse Management and Installations at customer locations.
- Implementation and maintenance of Service procedures/processes, KPI’s, SLA’s and reporting.
- Implementation, drive and manage of Customer Excellence programs.
- Control budget of Benelux Service Organization.
- Monthly reporting, financial and KPI’s to European Service Management.
Manager ICT (4 FTE’s + 1 external consultant)
Areas of responsibility:
- Managed and supported the hardware, software and building security operations team at one site, including all server and network equipment.
- Initiated, developed and implemented Data Integration projects, a new HR boarding system an EDI exchange with Abbott customers.
- Developed, implemented and monitored service level agreements with staff and internal customers, ensuring compliance and quick resolution of reported issues.
- Created and implemented disaster recovery plans and procedures.
- Hired, coached a 5 member team and fostered a cohesive working environment.
- Received a Management award in 2008 for managing a cross function team spread over 5 countries that made substantial changes to our Legacy financial systems.
- Successfully managed the transition to a newly build Office Building, including implementation of new Building security and Narrow Casting systems.
- Monthly reporting, financial and KPI’s to European Service Management.
- Partnered with the local Management team to interested the team members regarding innovative solutions, like the EDI solution which is now used to receive for customer orders.
Senior Manager ICT (20 FTE’s + 5 external consultants)
Areas of responsibility:
- Managed and supported the hardware, software and building security operations teams for 9 sites throughout the Netherlands, including all servers, 2 data centers, complex data networks and RF Scanning equipment in all sites.
- Developed, implemented and monitored service level agreements with staff and internal customers, ensuring compliance and quick resolution of reported issues.
- Created and implemented disaster recovery plans and procedures, implemented fail-over possibilities by introducing state of the art High Availability Software between sites.
- Managed and coached a 20 member team and fostered a cohesive working environment between the permanent team members and the various consultants that were hired for projects.
- Successfully managed the implementation of various newly build warehouse sites, including negotiations with vendors with respect to implementation of Data network lines/equipment and RF barcode scanning systems.
- Monthly reporting, financial and KPI’s to local and Japanese Management.
- Decision maker, with responsible for ICT budget, direct communication with Vendors and Leasing Companies.
- Extend member of the KPN Customer Advisory board.
Various; Consultant/Team Leader EDI Support Desk - Computer Operator - Accounting Specialist
Areas of responsibility:
- Consultant/Team Leader EDI Support desk: Dec 1992 – Mar 2000: Responsible for 2nd Line EDI application support for European customer base, and manage/coach a 3 FTE Helpdesk team with the daily activities for European Customers. Consultancy activities for customers with EDI projects starting.
- Computer Operator: Jan 1986 – Nov 1992: Operational Management of mainframe equipment, running batch jobs and nightly backup activities. Worked in a 5-shift schema.
- Accounting Specialist: Jan 1983 – Dec 1985: Assistant of the Finance Manager, registering invoices/vouchers and monthly book closing activities. Financial reporting for local and US Management.